Legal
Privacy Policy
This Privacy Policy describes the privacy practices of Variance InfoTech Pvt Ltd and Variance Technologies Pty Ltd (collectively, “we”, “us”, or “our”) and the rights and choices available to you with respect to your personal information when you use the ScreenPilot website and cloud-based digital signage software platform (the “Services”).
We collect, use, and are responsible for certain personal data about you (data for which we are the “data controller”, meaning we decide how and for what purposes the data is used). This includes personal data we obtain when you visit our website, contact us, register for an account, or subscribe to ScreenPilot. Where applicable, we comply with the UK General Data Protection Regulation, the EU General Data Protection Regulation, India’s Digital Personal Data Protection Act, Australia’s Privacy Act, and other applicable data protection laws.
This Privacy Policy does not relate to content that you upload, schedule, or display through ScreenPilot (such as images, videos, playlists, or templates), for which we generally act as a “data processor” and your organisation is the “data controller”. Your use of customer content is governed by your agreement with us and your own privacy obligations to your audience.
If you have questions about this Privacy Policy, contact us at support@screenpilot.live.
Personal information we collect
Information you provide to us
Personal information you provide through our website or Services may include:
- Contact and account information — name, email address, phone number, company name, job title, and billing address.
- Registration information — account credentials, organisation details, and plan selections.
- Communications — information you provide when you contact support, request a demo, or correspond with us.
- Transaction information — payment status, subscription details, and records of purchases (payment card details are processed by our payment providers, not stored by us).
- Marketing preferences — your choices about receiving promotional communications and how you engage with them.
- Other information — any additional information you choose to provide that we use in accordance with this Policy.
Sensitive personal information
Please do not provide sensitive personal information (such as health data, biometric data, racial or ethnic origin, political opinions, or religious beliefs) through our website or Services unless required for a specific lawful purpose and with appropriate safeguards.
Information from third parties
We may receive personal information from payment processors (such as Stripe), authentication providers, analytics partners, and marketing partners. If you sign in through a third-party platform, we may receive profile information permitted by that platform, such as your name, email address, and profile image.
Information collected automatically
We, our service providers, and analytics partners may automatically collect technical information when you use our website or Services, including IP address, browser type, device identifiers, operating system, referring URLs, general location (city or region), pages viewed, session duration, and actions taken within the admin console or player applications.
This information may be collected through cookies, local storage, web beacons, and similar technologies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
How and why we use your personal information
We use personal information for the following purposes:
- Provide the Services — create and manage your account, deliver software features, process subscriptions, and enable content scheduling and device management.
- Customer support — respond to enquiries, troubleshoot issues, and provide onboarding assistance.
- Service communications — send administrative notices, security alerts, billing updates, and changes to our terms or policies.
- Marketing — send promotional communications where permitted by law and based on your preferences. You may opt out at any time.
- Improvement and analytics — analyse usage to improve reliability, performance, and new features.
- Security and fraud prevention — detect, investigate, and prevent unauthorised access, abuse, or illegal activity.
- Legal compliance — comply with applicable laws, lawful requests, and regulatory obligations.
Where we rely on legitimate interests, we balance those interests against your rights. You may contact us for more information about this balancing assessment.
Your rights and choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete personal information, subject to legal retention requirements.
- Restrict or object to certain processing.
- Receive a portable copy of your data.
- Withdraw consent where processing is consent-based.
- Lodge a complaint with a supervisory authority.
To exercise these rights, email support@screenpilot.live. We may need to verify your identity before responding. Account holders can update certain profile information by signing in to the admin console.
Marketing opt-out
You may unsubscribe from marketing emails using the link in each message. You may still receive service-related communications.
California residents
California residents may request information about categories of personal information disclosed for business purposes. Submit a written request to support@screenpilot.live with the subject line “California Privacy Rights”.
Other sites and services
Our website and Services may link to third-party websites, apps, or content. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.
Security practices
We implement organisational, technical, and administrative safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
International data transfers
We operate globally through Variance InfoTech Pvt Ltd (India) and Variance Technologies Pty Ltd (Australia), and use service providers in other countries. Your personal information may be transferred to, stored in, or processed in jurisdictions that may have different data protection laws than your own.
Where required, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms. Contact us for more information about transfer safeguards.
Retention
We retain personal information for as long as needed to provide the Services, fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the nature of the data, sensitivity, and applicable legal requirements.
Children
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information without consent, contact us and we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Policy on this page and update the effective date. If changes are material, we may provide additional notice (for example, by email or in-product notification). Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
How to contact us
For privacy questions, requests, or complaints, contact:
- Email: support@screenpilot.live
- Variance InfoTech Pvt Ltd (India operations)
- Variance Technologies Pty Ltd (Australia operations)
See also our Terms of Use.